Overview
At Sora Skin Care, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below.
Returns
You may return products within 30 days of the purchase date if they are unused and in their original packaging. To qualify for a return, the item must be in its original condition.
To initiate a return, please contact our customer service team at support@soraskincare.com to request a Return Merchandise Authorization (RMA) number. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@soraskincare.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the item following our returns process and place a new order for the desired product.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receipt at support@soraskincare.com with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to cancel it. You may need to follow our return process once you receive the item.
Need help?
If you have any questions regarding our Refund and Returns Policy, please reach out to us at:
Email: support@soraskincare.com
Address: 194A/136, Sultanpur, Bhawa, Prayagraj, 211003